Klaar Website Terms & Conditions
These Website Terms and Conditions govern your use of the Klaar website at www.klaar.co.uk. Please read them carefully before using this website.
Website: www.klaar.co.uk
Operator: Klaar Design & Marketing Ltd (t/a Klaar)
Registered Office: Kings Court, London Road, Stevenage, Hertfordshire, SG1 2NG
Company Number: 16248616
Email: hello@klaar.co.uk
Last Updated: July 2026
IMPORTANT: By accessing or using this website, you confirm that you have read, understood and agree to be bound by these Terms and Conditions. If you do not agree, you must not use this website. These Terms and Conditions should be read alongside our Privacy Notice (available at www.klaar.co.uk/customer-privacy-notice).
1. INTERPRETATION
In these Terms and Conditions, the following definitions apply:
1.1 "Company", "we", "us" or "our" means Klaar Design & Marketing Ltd (trading as Klaar), a company incorporated in England and Wales with company number 16248616, whose registered office is at Kings Court, London Road, Stevenage, Hertfordshire, SG1 2NG.
1.2 "Content" means all text, images, graphics, logos, photographs, video, audio, data, software, design materials, reports and other material published on or made available through this Website, including but not limited to the Klaar Clarity Reports and brand materials displayed for portfolio purposes.
1.3 "Digital Templates" means the downloadable digital design template products available for purchase through this Website.
1.4 "Intellectual Property Rights" means patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up and trade dress, goodwill, rights in designs, database rights, rights in confidential information (including know-how and trade secrets), and all other intellectual property rights, whether registered or unregistered.
1.5 "Privacy Notice" means the Company's privacy notice available at www.klaar.co.uk/customer-privacy-notice, which sets out how we collect, use, store and share personal data.
1.6 "Services" means the design, marketing and consultancy services offered by the Company and described on this Website.
1.7 "Terms" means these Website Terms and Conditions, as updated from time to time.
1.8 "Third Party Platform" means any external platform or service linked to or accessible from this Website that is operated by a third party, including (without limitation) the scheduling platform used for intro call bookings.
1.9 "User", "you" or "your" means any person who accesses or uses this Website.
1.10 "Website" means the website operated by the Company at www.klaar.co.uk, including all pages, subdomains and content accessible through that address.
References to writing include email. The singular includes the plural and vice versa. Any reference to a clause is to a clause of these Terms. Words following including, include, in particular or for example are illustrative only and shall not limit the preceding words.
2. ABOUT THIS WEBSITE AND ACCEPTANCE OF TERMS
2.1 This Website is operated by Klaar Design & Marketing Ltd (trading as Klaar). We provide an informational and commercial presence for our design and marketing services, and facilitate the purchase of Digital Templates.
2.2 By accessing or using any part of this Website (including by submitting any form, making any purchase, booking an intro call, or signing up to our mailing list), you agree to be bound by these Terms. If you do not agree to these Terms, you must stop using this Website immediately.
2.3 These Terms apply to all Users of the Website, including visitors who browse without completing any action.
2.4 We reserve the right to update or amend these Terms at any time. Updated Terms will be posted on this page with a revised 'Last Updated' date. Your continued use of the Website after any such update constitutes your acceptance of the revised Terms. We recommend that you check this page periodically.
2.5 These Terms are governed by the laws of England and Wales and apply to your use of the Website regardless of where you are accessing it from.
3. USE OF THIS WEBSITE
3.1 You may use this Website for lawful purposes only. You must not use this Website:
(a) in any way that breaches any applicable local, national or international law or regulation;
(b) in any way that is unlawful, fraudulent or harmful, or in connection with any unlawful, fraudulent or harmful purpose or activity;
(c) to transmit any unsolicited or unauthorised advertising or promotional material, or any other form of similar solicitation (spam);
(d) to transmit any data, or send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
(e) to attempt to gain unauthorised access to any part of the Website, the server on which it is stored, or any server, computer or database connected to the Website; or
(f) to attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
3.2 You must not:
(a) reproduce, duplicate, copy or resell any part of this Website in contravention of these Terms; or
(b) use automated tools (including scrapers, bots or crawlers) to access or extract content from this Website without our prior written consent.
3.3 We reserve the right to restrict, suspend or terminate your access to the Website at any time and without notice if we reasonably believe you have breached these Terms or any applicable law.
4. INTELLECTUAL PROPERTY
4.1 All Content on this Website, including but not limited to text, design, graphics, logos, photographs, reports, and the overall look and feel of the Website, is owned by or licensed to the Company and is protected by Intellectual Property Rights.
4.2 You may access, view and print pages from the Website for your own personal, non-commercial reference only. You must not:
(a) copy, reproduce, distribute, republish, download, display, post or transmit any Content in any form or by any means, except as permitted under clause 4.2 above;
(b) modify, adapt or create derivative works based on any Content;
(c) use any Content for commercial purposes without our prior written consent; or
(d) remove or alter any copyright, trade mark or other proprietary notices from any Content.
4.3 The Klaar name, logo, and trading name are trade marks of the Company. Nothing on this Website grants you any licence or right to use those trade marks.
4.4 Portfolio and Sample Content. The Company may display Clarity Reports, brand materials, design assets and other deliverables on this Website for portfolio and illustrative purposes. These materials are the intellectual property of the Company and/or its clients and are displayed with appropriate permissions. They may not be downloaded, reproduced or used for any purpose without the express written permission of the Company.
4.5 If you believe that any Content on this Website infringes your Intellectual Property Rights, please contact us at hello@klaar.co.uk with full details of your claim.
5. CONTACT FORM AND GENERAL ENQUIRIES
5.1 This Website provides a contact form through which visitors may submit enquiries to the Company. The contact form includes an option to opt in to receive our news and updates by email.
5.2 By submitting an enquiry through the contact form, you confirm that:
(a) all information you provide is accurate and complete;
(b) you are acting on behalf of a business (not as a consumer); and
(c) where you have opted in to receive news and updates, you consent to receiving marketing communications from us by email, which you may withdraw at any time.
5.3 Submitting an enquiry through the contact form does not create any contractual relationship between you and the Company, and does not constitute an agreement to provide or receive any Services. Any engagement with our Services is subject to the relevant Terms of Service agreed between the parties.
5.4 We will process any personal data you submit through the contact form in accordance with our Privacy Notice.
5.5 We aim to respond to enquiries within a reasonable timeframe, but we do not guarantee any specific response time. Submission of an enquiry does not guarantee that we will be in a position to provide the Services you are enquiring about.
6. MAILING LIST
6.1 This Website provides a separate sign-up form through which visitors may subscribe to our mailing list to receive news, updates and marketing communications from the Company.
6.2 By subscribing to our mailing list, you:
(a) confirm that you are aged 18 or over;
(b) confirm that the email address you provide is accurate and belongs to you; and
(c) consent to receiving marketing communications from the Company by email.
6.3 We will use your email address and name for the purpose of sending you the communications to which you have subscribed. We will not share your details with third parties for their own marketing purposes.
6.4 You may unsubscribe from our mailing list at any time by clicking the unsubscribe link in any email we send you, or by contacting us at hello@klaar.co.uk. On unsubscribing, we will remove you from the mailing list within a reasonable period.
6.5 We process mailing list subscriber data in accordance with our Privacy Notice. Your data will be retained until you unsubscribe or become inactive (no open or click activity for two years), whichever is sooner.
7. INTRO CALL BOOKING
7.1 This Website provides a link to an external scheduling platform through which visitors may book a free 30-minute introductory call with the Company (an "Intro Call").
7.2 The Intro Call booking function is operated by a Third Party Platform which is independent of the Company. By clicking the booking link and using that platform, you will be subject to the Third Party Platform's own terms and conditions and privacy policy, which you should read before proceeding.
7.3 The Company is not responsible for the availability, functionality, security or data handling practices of any Third Party Platform. Any personal data you provide to a Third Party Platform is provided directly to that third party and is governed by their privacy policy, not ours.
7.4 Booking an Intro Call is provided as a free, no-obligation service to allow prospective clients to explore whether they would like to work with the Company. It does not create any contractual obligation on either party to proceed with any Services.
7.5 We reserve the right to cancel, reschedule or decline any Intro Call booking at our discretion. We will endeavour to provide reasonable notice where possible.
8. PURCHASE OF DIGITAL TEMPLATES
8.1 The Company offers Digital Templates for purchase through this Website. These are downloadable digital products. The following terms apply to all purchases of Digital Templates.
8.2 Acceptance. By completing a purchase of a Digital Template, you confirm that you have read, understood and agree to be bound by these Terms and the specific purchase terms set out in this clause 8.
8.3 Prices and VAT. All prices for Digital Templates are as displayed on the Website at the time of purchase. Prices are stated inclusive of any applicable VAT unless otherwise indicated. We reserve the right to change prices at any time, but any change will not affect orders already placed.
8.4 Payment. Payment for Digital Templates is processed through our payment provider (Squarespace Payments, powered by Stripe). By making a purchase, you agree to provide accurate and complete payment information. We do not store your full payment card details. Payment processing is subject to Stripe's terms and privacy policy.
8.5 Delivery. An instant download link will be made available to you once your payment has been confirmed. Delivery is by digital download only. We do not deliver physical goods.
8.6 Licence to Use Digital Templates. On completion of your purchase, the Company grants you a non-exclusive, non-transferable, personal licence to use the Digital Template(s) purchased, subject to the following conditions:
(a) Permitted use: You may use the Digital Template to create end products (such as printed or digital materials) for yourself or your clients, provided that any such end product is exported as a finalised file (such as PDF, JPG or PNG) and does not remain in an editable format accessible to third parties.
(b) Prohibited resale: You must not resell, redistribute, share or sublicense the Digital Template itself, or any modified version of the Digital Template, in editable form. This prohibition applies regardless of whether any charge is made for such redistribution.
(c) Platform restriction: Where a Digital Template is provided in a format compatible with a specific platform (such as Canva), the end product must be exported from that platform as a finalised file before being shared with or delivered to any third party. The editable version of the template must not be shared.
(d) No ownership transfer: Purchase of a Digital Template does not transfer any Intellectual Property Rights in the template to you. All Intellectual Property Rights in the Digital Templates remain vested in the Company.
8.7 No Refunds. Due to the digital and immediately downloadable nature of our Digital Templates, all sales are final. We do not offer refunds or exchanges once a Digital Template has been purchased and the download has been made available, regardless of whether the download has been accessed. Please review the product description carefully before purchasing.
8.8 Faulty or Incorrect Downloads. If you experience a technical issue with your download (for example, a corrupted file or an incorrect product), please contact us at hello@klaar.co.uk within 7 days of purchase. We will use reasonable endeavours to resolve any such issue promptly.
8.9 Consumer Rights. Our Digital Templates are intended for purchase and use by businesses and professionals. If you are purchasing as a consumer (i.e. wholly outside any business, trade or profession), you may have additional rights under the Consumer Rights Act 2015, including a right to a repair, replacement or refund where the digital content is not of satisfactory quality, fit for purpose or as described. Nothing in these Terms limits or excludes any rights you may have as a consumer under applicable law.
8.10 Compatibility. It is your responsibility to ensure that your device, software and any third-party platform account (such as Canva) are compatible with the Digital Template before purchase. We do not guarantee compatibility with all devices, software versions or platform accounts.
9. DISCLAIMER AND ACCURACY OF INFORMATION
9.1 This Website is provided on an 'as is' and 'as available' basis. We make no representation or warranty of any kind, whether express or implied, as to the operation, availability or content of this Website.
9.2 While we take reasonable steps to ensure that the information on this Website is accurate and up to date, we do not warrant that it is complete, accurate or free from errors. The Content on this Website is provided for general informational and marketing purposes only and does not constitute professional advice of any kind.
9.3 Descriptions of our Services on this Website are intended to give a general overview of what we offer. The specific scope, deliverables and terms of any engagement are set out in the relevant Proposal and Terms of Service agreed between the parties. Nothing on this Website constitutes a binding offer or commitment to provide any Services on any particular terms.
9.4 Any case studies, portfolio examples, Clarity Reports or testimonials displayed on this Website are illustrative of past work. They do not guarantee or warrant that the same or similar outcomes will be achieved for any future client.
10. LIMITATION OF LIABILITY
10.1 Nothing in these Terms excludes or limits our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any other liability which cannot be excluded or limited by applicable law.
10.2 Subject to clause 10.1, the Company shall not be liable to any User for any:
(a) loss of profits, revenue, business or anticipated savings;
(b) loss of or damage to goodwill or reputation;
(c) loss or corruption of data or information;
(d) indirect, consequential or special loss or damage; or
(e) any loss or damage arising from your reliance on any Content on this Website,
in each case whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable.
10.3 Subject to clause 10.1, the Company's total aggregate liability to you in connection with your use of this Website (including any purchase of Digital Templates) shall not exceed the greater of: (a) the total amount paid by you to the Company in the 12 months preceding the event giving rise to the claim; or (b) £100.
10.4 We do not guarantee that this Website will be available at all times, free from errors or free from viruses or other harmful components. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, software, data or other proprietary material as a result of your use of this Website.
10.5 We are not responsible for the content, availability or practices of any Third Party Platforms linked to or from this Website. Links to Third Party Platforms are provided for your convenience only and do not constitute an endorsement of those platforms or their content.
11. THIRD PARTY LINKS AND PLATFORMS
11.1 This Website may contain links to third-party websites and platforms (including the scheduling platform used for Intro Call bookings). These links are provided for your convenience only.
11.2 We have no control over the content of those third-party websites or platforms and accept no responsibility for them or for any loss or damage that may arise from your use of them.
11.3 When you follow a link to a third-party website or platform, you leave our Website. The terms, conditions and privacy policies of those third parties will apply to your use of their sites. We encourage you to read those policies before using any third-party site.
11.4 In particular, the scheduling platform used for Intro Call bookings is operated by a third party. Your booking and any personal data you provide in connection with it are governed by that platform's own terms and privacy policy.
12. COOKIES
12.1 This Website uses cookies and similar tracking technologies. Cookies are small text files placed on your device when you visit our Website.
12.2 Necessary cookies are always active. These are required for the Website to function and cannot be switched off. They are set by Squarespace, our website hosting platform, and allow it to serve the Website securely to you.
12.3 Analytics and performance cookies are used to understand how visitors interact with the Website, including page views, traffic sources and visitor behaviour. These cookies are only placed when you acknowledge our cookie banner. We use Google Analytics for this purpose.
12.4 By continuing to use this Website after acknowledging our cookie banner, you consent to the use of analytics and performance cookies as described above. You may withdraw that consent at any time by adjusting your browser settings or using our cookie controls.
12.5 For detailed information about the specific cookies set by Squarespace on this Website, please visit: https://support.squarespace.com/hc/en-us/articles/360001264507
12.6 For further information about how we use personal data collected through cookies and analytics, please refer to our Privacy Notice at www.klaar.co.uk/customer-privacy-notice.
13. DATA PROTECTION AND PRIVACY
13.1 We are committed to protecting your personal data. Our Privacy Notice explains how we collect, use, store and share personal information in connection with your use of this Website and our Services.
13.2 Our Privacy Notice is available at: www.klaar.co.uk/customer-privacy-notice. We encourage you to read it carefully before submitting any personal information through this Website.
13.3 We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 in connection with all personal data we process.
13.4 Data processors. In providing this Website and our services, we use the following third-party data processors, each of whom may process personal data submitted through this Website on our behalf:
(a) Squarespace — website hosting, order processing, payment processing and analytics (squarespace.com/privacy);
(b) Stripe — payment processing (stripe.com/privacy);
(c) Google — email, storage and analytics (policies.google.com/privacy);
(d) HubSpot — customer relationship management and marketing (legal.hubspot.com/privacy-policy); and
(e) Asana — project and work management (asana.com/terms/privacy-statement).
13.5 If you have any questions about how we handle your personal data, or if you wish to exercise any of your rights under the UK GDPR (including the rights of access, rectification, erasure or portability), please contact us at hello@klaar.co.uk or refer to our Privacy Notice for full details.
14. WEBSITE AVAILABILITY AND TECHNICAL ISSUES
14.1 We will use reasonable endeavours to make this Website available at all times. However, we do not guarantee that the Website will be uninterrupted, error-free or available at all times. We may suspend or withdraw access to the Website (or any part of it) at any time, with or without notice, including for maintenance, updates or technical reasons.
14.2 We will not be liable for any loss or inconvenience arising from the Website being unavailable at any time or for any period.
14.3 The Website is hosted by Squarespace. We are not responsible for any interruptions, outages or data loss arising from Squarespace's infrastructure or services.
14.4 You are responsible for ensuring that your device and internet connection are compatible with and adequate for use of this Website. We are not responsible for any problems with your device, browser or internet connection.
15. CHANGES TO THIS WEBSITE AND THESE TERMS
15.1 We may update, modify or discontinue any part of this Website at any time and without notice. We are not obliged to keep any Content on the Website up to date and reserve the right to remove Content at any time.
15.2 We may revise these Terms at any time by updating this page. Revised Terms will take effect when posted. We recommend you check this page from time to time. The date at the top of this page indicates when the Terms were last updated.
16. GENERAL
16.1 Entire agreement. These Terms, together with our Privacy Notice and (where applicable) any relevant Terms of Service, constitute the entire agreement between you and us in relation to the subject matter set out herein. They supersede all prior representations, agreements and understandings relating to such subject matter.
16.2 Severance. If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be severed from the rest of these Terms, which shall continue in full force and effect.
16.3 Waiver. No failure or delay by us in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy.
16.4 No partnership. Nothing in these Terms creates or implies any partnership, joint venture, agency, employment or franchise relationship between you and the Company.
16.5 Third party rights. These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 for any third party to enforce any provision of these Terms.
16.6 Contact us. If you have any questions about these Terms or this Website, please contact us at: Klaar Design & Marketing Ltd, Kings Court, London Road, Stevenage, Hertfordshire, SG1 2NG, or by email at hello@klaar.co.uk.
17. GOVERNING LAW AND JURISDICTION
17.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
17.2 You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or your use of this Website.